Shipping Policy

Effective Date: January 1st, 2026

Store Name: Calla Lily Australia

Contact Email: support@callalily.com.au

Thank you for choosing Calla Lily Australia! We are dedicated to delivering your luxury bedding and home textiles safely and efficiently. Please review our shipping policy below to understand how and when your order will be delivered.

1. Order Processing Time

• All orders are processed within 1 to 2 business days (Monday through Friday, excluding public holidays) after receiving your order confirmation email.

• Once your order has been dispatched, you will receive a confirmation email containing your tracking number so you can monitor its journey.

2. Shipping Rates & Free Delivery (Within Australia)

We are proud to offer Free Standard Shipping on all orders across Australia—no minimum spend required!

• Standard Shipping:

  • Cost: 100% Free Australia-Wide

  • Estimated Delivery: 8 to 10 business days from dispatch.

Please note: Delivery times are estimates only and are not guaranteed. Delays may occasionally occur due to high volume, peak postal periods, or carrier disruptions beyond our control.

3. Order Tracking

Every order shipped comes with a tracking link. Once your package leaves our fulfillment center, you can click the tracking number provided in your shipping confirmation email to check real-time updates from the courier.

4. Shipping Delays & Lost Packages

Once products are handed over to the shipping carrier, title and risk of loss pass to you. Calla Lily Australia is not directly liable for shipping or delivery delays caused by postal carriers, incorrect address details entered at checkout, or customs/weather disruptions. However, if your package is significantly delayed or lost in transit, please reach out to us at support@callalily.com.au and we will do our absolute best to help you resolve the issue with the courier.

5. Incorrect Address Disclaimer

It is the customer's responsibility to ensure that the shipping address entered at checkout is accurate and complete. If a package is returned to us due to an incorrect or incomplete address, you will be responsible for any additional shipping fees required to resend the package to the correct location.

6. Questions & Contact Information

If you have any questions regarding your shipment, order status, or delivery options, please contact us at:

• Email: support@callalily.com.au

• Address: 1 Olga Masters Street, Franklin ACT 2913, Australia

• Phone: +61 435 998 097